Frequently Asked Questions

Tell me where you want to go and what matters most. I design the options, you pick your favourite, and the only thing left on your list is showing up.

For group trips and weddings, as early as you can. Six to twelve months out gives us the best shot at the right property and the right rate before someone else books it. Solo and couples travel is more forgiving, though I can move fast if your timeline is tight.

Not even a little. Some clients arrive with a destination already picked. Others just know how they want to feel when they land. Either one is a good place to start.

A 25% deposit holds your place, and it's non-refundable from the moment it's paid. The rest is due before departure, per your trip's payment schedule.

Yes, no interest for spreading it out. Life happens, budgets breathe.

Cancel within 48 hours, and your trip is more than 30 days away, you get your deposit back in full. Full detail is on our Terms page.

More than 120 days out, you'll get everything back above your deposit, minus a £50 admin fee. Inside 120 days, it's non-refundable, though if we can resell your spot, we'll get as much of your money back to you as possible. Full detail is on our Terms page.

10 guests.

That's most of what we do. Private groups, milestone birthdays, celebrations, all built around your dates and your vision, not our calendar.

We always try to get everyone their own payment link. There's more than one way we can take payment depending on the trip, but either way: you get to be a guest at your own trip, not the one chasing your friends for money.

Our luxury reading retreat brand. Rest, books, and real conversation, at a pace that doesn't leave you needing a holiday from your holiday.

No. Come as you are. Plenty of guests come through partner communities, but the retreat is open to anyone who wants in.

Yes, through our Ticketing Desk, direct or on a flexible payment plan if that helps.

Tell me at least 30 days out and I'll do everything I can. I can't promise a fully allergen-free kitchen every time, since we're often in shared spaces, but I take it seriously and I'll never leave you guessing.

Yes, it's a condition of booking. Sort it as soon as you confirm your spot so you're covered from day one, not just departure day.

Rare, and only for things genuinely out of our control. If it happens, you get everything back, deposit included, within 14 days.